Return Policy

At Hidemium, we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that circumstances may arise where you may need to request a return or refund. Our return policy is designed to provide clarity and fairness in handling such requests.

1. Eligibility for Returns
   • Trial Period: We offer a free trial period for all new users. We strongly encourage you to take advantage of this trial to evaluate our services before making a purchase. Please note that requests for refunds for services that have been used beyond the trial period will be carefully reviewed based on the terms outlined below.
   • Refund Requests:We will only issue refunds in the following cases:
     • The software cannot be installed or used normally: If you encounter technical issues that prevent you from installing or using the software as intended, we will provide a refund.
     • The software does not function as advertised and no support is received from Hidemium: If the software fails to deliver the features and functionality as advertised, and you do not receive any assistance from us to resolve the issue, you will be eligible for a refund.
No refunds will be granted for any other reasons.
2. Non-Refundable Circumstances
   • Change of Mind: Refunds will not be issued for a change of mind after the purchase, especially if the service has been activated and used.
   • Violation of Terms: If your account has been suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
   • Expired Subscription: Requests for refunds on expired subscriptions or services that have already been fully utilized will not be entertained.
3. Refund Process
   • Submitting a Request: To request a refund, please contact our support team at [email protected] with your order details and the reason for your request. Our team will review your case and respond within 5-7 business days.
   • Review and Approval: Each refund request will be thoroughly reviewed by our team. If approved, the refund will be processed through the original payment method used at the time of purchase.
   • Processing Time: Once approved, the refund will be processed within 7-10 business days. The actual time for the refund to reflect in your account may vary depending on your payment provider.
4. Service Cancellation
   • Subscription Services: If you cancel a subscription before the end of the billing cycle, you will retain access to the service until the current period expires. No prorated refunds will be issued for the remaining unused period.
5. Changes to the Return Policy

   Hidemium reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately upon posting.

6. Contact Information

   For any questions or concerns regarding our Return Policy, please reach out to us at email [email protected] or Telegram: t.me/hidemium. Our customer support team is here to assist you and ensure a smooth and satisfactory experience with our services.